Chile Onboarding Specialist
On-siteSantiago, Santiago Metropolitan, Chile
Job Summary
Provide on-site technical and emotional support to ensure a smooth transition to AI-assisted documentation for doctors. Monitor adoption metrics including consultations per doctor, drop-off rates, and time to first success. Collect user feedback and communicate insights to product and engineering teams. Assist with patient consent and compliance protocols. Coordinate with Forward Deployed Engineers for setup and technical troubleshooting. Train new users on best practices to maximize accuracy and speed. Identify hospital champions to help scale usage organically. Guide doctors during their first consultations using Telepatia's Scribe platform.
Required Qualifications
- Clinical research coordinators or assistants (used to managing consent and protocols)
- Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients)
- Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role
- Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors)
- Onboarding / Implementation specialists
- Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users)
- Customer success or 'support on-site' profiles from SaaS or medical device startups
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