Child Care Specialist
$42,640–$50,960 year
On-siteSan Diego, California, United States
Job Summary
Conduct group and one-on-one intakes with clients applying for Stage 1 subsidized childcare benefits, determining eligibility based on regulations and verifying documentation in compliance with program guidelines. Manage caseloads using State and County software systems and Microsoft Access databases to process childcare changes, extensions, and monthly reports while maintaining accurate client case files. Mentor Program Assistants to ensure adherence to procedural requirements for CalWORKs and Stage 1 Child Care, validate quality control procedures, and assist supervisors in meeting performance metrics. Maintain up-to-date knowledge of CalWORKs Program Guide procedures and support staff in achieving excellent contract performance and meaningful participant outcomes.
Required Qualifications
- An AA degree from an accredited U.S. college or university, or a certified foreign studies equivalency
- A minimum of 4 year's relevant work experience in the public sector or other customer-centric service sector/industry
- 2 to 4 years of case management experience
- Experience with coaching and mentoring
- Must reside in San Diego County
- This position requires full-time (Mon-Fri) in-office work, from 8am-5pm
- Flexibility to travel to other local PCG offices if needed
- PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship
- Strong verbal and written communication skills
- Ability to work with and relate to participants and staff and demonstrate active listening skills
- Ability to display professionalism and empathy for participants and staff with diverse backgrounds
- Ability to establish and maintain professional relationships with staff, management, Federal, State and County agencies as well as the general public
- Ability to work independently and on multiple projects simultaneously
- Ability to communicate across all levels of management and staff
- Possess proper etiquette including customer relation techniques and superior verbal and written communication skills
- Must be computer literate and have MS Word, Excel and Internet skills
- Ability to learn specialized databases and software systems
- Process oriented and results-driven work strategy
- Excellent accuracy and attention to detail
- Ability to prioritize work and meet deadlines
- Ability to recognize and maintain the confidentiality of all materials and information in the work setting
- Demonstrated ability to use various computer systems preferably CalSAWS although not required
- Ability to maintain a record keeping and follow-up system
- High self-awareness and ability to accept feedback
- Detail and process improvement-oriented and results-driven
- Ability to analyze data and develop summary reports
Desired Qualifications
- preferably in business, social work, public policy or other closely related fields
- experience with CalSAWS
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