Chief Transformation and Operations Officer
$393,000–$393,000 year
On-siteWest Islip, New York, United States
Job Summary
Lead day-to-day hospital operations across clinical support and ancillary departments, driving throughput, capacity management, and patient flow optimization. Champion Lean management systems and continuous improvement infrastructure while partnering with physician and nursing leadership to enhance quality, experience, and efficiency. Translate strategic priorities into executable operational plans, manage labor productivity and expenses, and ensure regulatory, accreditation, and safety readiness. Develop and mentor operational leaders to build bench strength and succession pipelines. This role reports to the President at Good Samaritan University Hospital, a 437-bed teaching hospital and Level I Trauma Center serving over 100,000 annual patients across Long Island.
Required Qualifications
- Master's degree in Healthcare Administration, Business Administration, or related field
- Minimum 10 years progressive healthcare leadership experience
- Minimum 5 years in senior hospital operations leadership within a complex acute care environment
- Formal Lean / Six Sigma training required
- Advanced Lean certification strongly preferred
Desired Qualifications
- Prior executive operations leadership experience
- Demonstrated success implementing Lean management systems and operational transformation in healthcare
- Proven ability to lead complex hospital operations at a high level of performance
- Deep expertise in throughput, patient flow, capacity management, and operational redesign
- Strong financial acumen with experience driving productivity and margin improvement
- Track record of building high accountability, high engagement cultures
- Executive presence and credibility with physicians, staff, and senior leadership
- Ability to make difficult decisions with professionalism and conviction
- Exceptional analytical and problem-solving skills
- Comfort operating in fast paced, high expectation environments
- Strategic mindset paired with disciplined execution orientation
- Transformational rather than transactional
- Operationally rigorous and metrics driven
- Highly accountable and holds others accountable
- Visible, engaged, and approachable
- Politically astute without being political
- Decisive, resilient, and execution focused
- Passionate about building elite teams and sustainable systems
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