Chief Operating Officer
On-siteLewisville, Texas, United States
Job Summary
Provide strategic leadership and operational oversight for the company's portfolio of 58 hotels and 27 restaurants, ensuring alignment with brand standards and ownership expectations. Directly manage and mentor Vice Presidents, General Managers, and team leaders while driving operational excellence through key performance metrics analysis. Serve as the primary liaison to hotel ownership groups, delivering data-driven updates on performance and capital projects. Oversee budgeting, forecasting, and financial planning processes in collaboration with finance teams and property leadership. Lead multi-property operational initiatives, including renovations, rebranding efforts, and process improvements. Partner cross-functionally with sales, marketing, revenue management, and HR teams to drive overall business performance. Ensure compliance with brand standards, company policies, and regulatory requirements across the portfolio.
Required Qualifications
- Demonstrated success in full and select service hotel operations
- Proven ability to drive performance across multiple properties
- Experience leading within a regional or multi-property structure
- Strong relationship-building skills with corporate teams, property leadership, and ownership groups
- Ability to communicate effectively and influence stakeholders at all levels
- Proven track record in roles requiring both strategic operational leadership and hands-on, tactical execution
- Operational leadership across rooms, food & beverage, and support departments
- Proven track record of financial oversight, budgeting, and cost control
- Ability to lead and grow a team via training, coaching, and leadership development
- Experience working with multiple ownership groups
- Bachelor Degree in Business or Hotel Administration
Desired Qualifications
- Free standing restaurant experience
- Industry recognition via peer groups, awards, commendations, advanced training
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