Chief Operating Officer, Hope Heals

Oversee daily operations for Hope Heals, Mend, and the content arm to ensure efficiency and quality across all activities, with a focus on creating communication and coordination structures across three teams that currently operate independently. Develop and implement accountability structures to ensure achievement of organizational goals and project completion, while owning and driving the annual strategic planning cycle to translate vision into quarterly goals with clear accountability. Determine allocation of people and systems for shared services across the organization, evaluate existing systems for improvements, and develop standard processes for consistent usage. Oversee the overall strategy and successful operations of Camp, develop and oversee talent acquisition and onboarding processes, and build a robust onboarding process for all new team members. Create and maintain an Employee Handbook reflecting organizational culture, develop healthy conflict resolution processes, and hold regular check-ins to support progress on quarterly goals. Partner with the CFO on annual budgets, monitor monthly finance reports, and ensure financial processes direct funds to appropriate budgets.