Chief Operating Officer
$200,000–$250,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Partner with the President to establish and execute the organization's strategic vision, operational priorities, and long-term growth strategy. Provide executive leadership across all operational functions to ensure organizational alignment, accountability, and execution. Oversee the performance, quality, and operational effectiveness of a diverse portfolio of Total Facilities Management operations, workforce development, vocational rehabilitation, and related service programs. Ensure compliance with all applicable federal, state, local, contractual, regulatory, and accreditation requirements while managing operating budgets and monitoring key metrics. Lead organizational transformation initiatives that improve efficiency, scalability, service quality, and business performance. The Fedcap Group is a global nonprofit advancing economic mobility and workforce development, serving over 332,000 people annually across the US, Canada, the UK, and Australia.
Required Qualifications
- Bachelor's degree
- Ten or more years of executive leadership experience leading and scaling complex organizations, preferably in both commercial and mission-driven environments
- Extensive executive leadership experience managing large-scale Total Facilities Management operations or similarly complex service organizations, including facilities management, engineering systems, building operations, janitorial services, property management, office services, print and mail operations, business solutions, or related operational functions
- Demonstrated success driving business growth, operational excellence, financial performance, customer experience, and organizational transformation
- Strong business and financial acumen with experience operating across diverse business and funding models
- Proven ability to develop high-performing leadership teams and lead organizations through growth, change, and continuous improvement
- Experience overseeing complex operations, regulatory compliance, quality, risk management, and operational performance
- Demonstrated success building strategic partnerships that advance organizational performance and growth
- Exceptional executive presence with outstanding communication, relationship-building, and influencing skills
Desired Qualifications
- Master's degree preferred in Business or a related Human Services field
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