Chief of Staff, Emergency Cash (Senior Manager)
$115,000–$115,000 year
RemoteUnited Kingdom or United States
Job Summary
Own Emergency Cash goal performance monitoring systems and dashboards to ensure visibility into key metrics, priorities, and outcomes. Drive strategic planning processes to align the team around clear objectives and measurable results while improving operating rhythms and decision-making structures. Develop evergreen systems, playbooks, and operating resources that increase institutional knowledge and execution quality. Advance the "Brand as Access" strategy to build recipient trust and unlock relationships with mobile network operators, financial service providers, governments, and other stakeholders. Partner across teams to ensure EC messaging is consistent, compelling, and aligned with fundraising and systems change goals. Manage strategic Mobile Network Operator partnerships by coordinating engagement plans, tracking commitments, and ensuring timely follow-up on key actions. Lead high-priority strategic initiatives that advance Emergency Cash objectives and serve as a thought partner to leadership on emerging opportunities and long-term priorities. Collaborate with the fundraising team on addressable market analysis and market segmentation.
Required Qualifications
- Exceptional alignment with GiveDirectly's values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
- 6+ years of experience in strategy, operations, management consulting, business operations, organizational effectiveness, product strategy, or a related field in a mission-driven or high-performance environment.
- Demonstrated experience building systems, processes, and operating mechanisms that improve team performance, accountability, and organizational effectiveness.
- Experience leading strategic planning, goal-setting, performance management, or business review processes.
- Strong strategic thinking and analytical skills, with the ability to identify patterns, synthesize insights, and translate findings into actionable recommendations.
- Excellent project management skills and a track record of independently driving complex, cross-functional initiatives from inception through execution.
- Outstanding written and verbal communication skills, including experience creating executive-level presentations, strategic documents, and stakeholder-facing materials.
- Ability to influence and align diverse stakeholders without direct authority while balancing multiple priorities in a fast-paced environment.
- Ability to thrive in ambiguity, proactively identify opportunities for improvement, and build practical solutions that scale with high ownership.
- Experience developing messaging, positioning, stakeholder engagement strategies, or go-to-market approaches for products, programs, or initiatives.
- Must be able to travel up to 40% of the time including ~1-2 times per year for team retreats.
Desired Qualifications
- Experience conducting market analysis, audience segmentation, landscape assessments, or strategic research to inform organizational decision-making.
- Experience creating executive communications, strategic collateral, presentations, or thought leadership materials.
- Familiarity with AI tools and workflows, including experience identifying opportunities to improve productivity, knowledge management, or decision-making through technology.
- Experience working in humanitarian response, international development, public sector, social impact, or adjacent sectors.
- Experience supporting senior leadership teams, chief-of-staff functions, or cross-functional strategic initiatives.
- Experience with data visualization, dashboarding, or performance management tools.
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