Chief Digital Officer
On-site · Austin, Texas, United States
Job Summary
UFCU seeks a Chief Digital Officer to define and scale its digital platform strategy and roadmap, focusing on modernizing core digital and contact center channels. The role requires leadership in digital product lifecycle, setting performance-driven OKRs and KPIs, and managing digital growth initiatives. Candidates should possess extensive experience in digital strategy and product management, with an emphasis on Agile methodologies and digital technologies. Responsibilities include executing digital transformation, leading cross-functional Agile teams, and ensuring exceptional digital member experiences.
Required Qualifications
- Bachelor’s degree required; Master’s/MBA preferred
- 10+ years of progressive leadership in digital strategy, product management, or digital transformation
- Minimum of 15 years of experience in technology, digital delivery, or other relevant experience
- Experience in a Head of Digital role driving enterprise-grade digital transformation and platform modernization
- Must be bondable
- Proficiency in Agile at scale (SAFe), product management, Lean methodologies, and digital UX/CX/MX best practices
- Experience with digital platform technologies: APIs, microservices, headless architecture, cloud-native hosting, and mobile-first applications
- Knowledge of payments ecosystems, tokenization, digital onboarding, and authentication technologies
- Strong product analytics competency: experimentation, AI & A/B testing, dashboards, KPI tracking
Desired Qualifications
- SAFe Program Consultant or SAFe Product Owner/Product Manager
- Scrum Product Owner, CPO, or equivalent
- Product Management Certification
- UX/Design Thinking credentials
- Payment/Fraud/Fintech domain certifications advantageous
Additional Requirements
- Must be bondable
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