Chief Concierge - Madi Paidi Bangkok, Autograph Collection

Process all guest check-ins, verify identity and payment, assign rooms, and issue keys while securing payments and adjusting billing. Set up accurate accounts, enter Marriott Rewards information, and compile daily reports, logs, and contingency lists. Accommodate guest requests, balance and drop receipts, count bank funds, and notify Loss Prevention of theft reports. Assist management in training, evaluating, and coaching staff; serve as a role model for the Guarantee of Fair Treatment policy. Welcome guests, address service needs, and ensure adherence to quality standards using POS systems. Complete safety training, report accidents, and maintain confidentiality of proprietary information.