Chevy GMC Automotive Service Advisor
$40,000–$100,000 year
On-siteSpringfield, Massachusetts, United States
Job Summary
Greet customers, identify concerns, and explain manufacturer-recommended maintenance while conducting vehicle walk-arounds to document dents and scratches. Obtain signed condition reports and repair orders using the CDK system, then provide accurate upfront estimates and secure approval for additional service requests. Communicate repair details to technicians, track work status, and process payments before delivering vehicles and explaining completed services and future recommendations. Maintain a Customer Satisfaction Index at region or above, achieve 35% additional service request penetration, and sustain an effective labor rate of 85% of the door rate.
Required Qualifications
- Communication skills – communicates effectively with others.
- Time management – managing one's own time and the time of others.
- Typing – the ability to type efficiently to enter repair orders.
- Mathematics – calculating service costs and counting change.
- Basic computer skills
- Must be able to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear
- Must be able to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds
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