Chevy/GMC Automotive Retention Associate
$33,280–$47,840 year
On-siteSpringfield, Massachusetts, United States
Job Summary
Answer inbound calls, schedule and confirm service appointments, and follow up on customer satisfaction. Educate guests about vehicle needs, introduce them to Balise benefits, and partner with Service Advisors and Parts teams regarding vehicle status or part arrival ETAs. Manage the efficient turnaround of guest interactions while upselling services and learning product knowledge. Requires excellent customer service skills, basic computer proficiency, and the ability to multi-task. This role supports the Balise Service department's focus on overall customer satisfaction and retention within the dealership facility.
Required Qualifications
- Excellent customer service skills
- Ability to learn product knowledge & upsell customers on services
- Answer phone calls
- Basic computer skills are required
- Ability to multi-task
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