Chevrolet Service Advisor
On-siteMarlow Heights, Maryland, United States
Job Summary
Greet customers and assess their vehicle service needs in a friendly and professional manner. Schedule appointments, communicate work orders to technicians, and ensure repairs are performed accurately and on time. Advise customers on necessary services, provide clear cost estimates, and obtain authorization before initiating repairs. Keep clients informed about vehicle status and completion times while maintaining detailed records of all interactions, services, and parts used. Promote dealership services and products to enhance customer satisfaction and drive business growth.
Required Qualifications
- Excellent communication and interpersonal skills
- Strong organizational abilities
- Customer-oriented approach
- Familiarity with automotive service software
- Familiarity with Microsoft Office Suite
- Basic understanding of automotive systems and repair procedures
Desired Qualifications
- Previous experience as a Service Advisor
- Previous experience in a similar role in the automotive industry
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