Chemical Key Client Leader

Own the enterprise-level relationship for major client(s), serving as the primary executive point of contact and trusted advisor. Develop and execute a multi-year strategic account plan, including revenue growth targets, service expansion, and client retention strategies. Lead and coordinate a cross-functional Client Solutions Team, ensuring consistent delivery, clear communication, and accountability across service lines. Partner with the relevant Market Sector Leader and fellow sector Account Managers to support sector initiatives, while mentoring and providing guidance to staff responsible for leading and managing key accounts across the sector portfolio. Align the Onterris monitoring, measurement, permitting, remediation, engineering, and advisory services across geographies to the client’s priorities. Identify, qualify, and advance new opportunities by proactively understanding the client’s assets, regulatory environment, and long-term business objectives. Ensure disciplined use of CRM tools (e.g., Salesforce), accurate forecasting, and clear reporting to executive leadership. Provide account-level oversight and accountability by monitoring overall portfolio health (schedule, budget, quality, and risk), intervening when performance or relationships begin to drift, elevating and resolving client issues at the executive level, and ensuring lessons learned are consistently applied to improve outcomes across the account. Partner with marketing and pursuit teams on major opportunities. Serve as the internal advocate for the client, translating client needs into actionable direction for technical teams and leadership. Acts as the voice of the client internally, communicating feedback, priorities, and expectations to influence decisions and ensure service delivery aligns with contractual, operational, and relationship objectives. Uses client insight to drive continuous improvement, shaping internal practices and capabilities to better meet evolving client and market needs while reinforcing a client-centric culture. Ensures consistent messaging, pricing, and delivery approach across all projects, geographies, and service lines.