Cheil Agency Network - Director of People Operations & Analytics
$130,000–$150,000 year
HybridNew York, United States
Job Summary
Partner with the CPO, CFO, and Technology Leader to architect a data-driven People function that integrates HRIS systems (ADP, Employee Navigator, Lattice) with enterprise tools and deploys GenAI-powered automation for self-service. Lead the evolution of the People Data Model to standardize titles and compensation across agencies, while building predictive analytics for attrition risk, skills gaps, and future-of-work scenarios. Serve as a Tier 2 expert for Agency People Leaders on complex systems, benefits, and sensitive employee relations escalations, maintaining accurate records for immigration compliance. Manage a high-capability individual contributor to optimize administrative processes and deliver automated financial packs for headcount reconciliation and budget variance analysis. Draft CAN-wide policies and standardize onboarding for new Agency People Leaders.
Required Qualifications
- 4+ years in HR, People Operations, or People Analytics
- work in multi-entity or matrixed organizations
- agency experience
- 3+ years owning or heavily influencing HR technology/HRIS
- strong hands-on experience in ADP
- familiarity with Employee Navigator or similar benefits platforms
- experience partnering with senior leaders (CPO/CHRO, CFO, Technology/IT leaders) on cross-functional, data-driven initiatives
- Proven track record leading complex projects (system implementations, data migrations, org changes, and major policy/benefits rollouts)
- Meaningful experience using people data to build dashboards, scorecards, and executive-ready insights
- Advanced Excel/Google Sheets skills (pivot tables, lookups, complex formulas)
- experience with one BI/visualization tool
- Strong HR systems mindset
- understands data models, integrations, SSO, security, and how HR data flows across systems
- comfortable partnering with Technology/IT on integrations and governance
- Ability to translate ambiguous questions into clear metrics, repeatable reporting, and decision-ready insights
- Working knowledge of SQL
- Solid understanding of how headcount, compensation, and benefits flow into budgets and the P&L
- Experience supporting labor cost forecasting and budget vs. actual analysis with Finance
- Comfortable discussing ROI on People programs and benefits design decisions with senior stakeholders
- Experience handling sensitive employee relations escalations with sound judgment, neutrality, and discretion
- Experience contributing to or owning policies, handbooks, and People playbooks
- Strong communication and change management skills
- Experience managing at least one high-capability individual contributor (HRIS, People Ops, or Analytics)
- Proven ability to influence without authority across agencies or business units
- Build trusted partnerships with both People and Technology leaders
- Comfortable operating in a builder/architect mode in a growing, evolving environment
- Bachelor's degree in Human Resources, Business, Data/Analytics, Information Systems, or a related field
Desired Qualifications
- work in multi-entity or matrixed organizations (holding company or agency experience a plus)
- Master's degree and/or HR certifications (e.g., SHRM-CP/SCP, PHR/SPHR)
- experience with one BI/visualization tool (e.g., Tableau, Looker) strongly preferred
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