Chef de Département Acceptation Retail et Paiement

Define and pilot the strategy for the retail acceptance and payment department, including activation and payment processes. Structure performance indicators, track client satisfaction, and deploy action plans to ensure execution. Manage complex cross-functional client complaints and oversee external providers through tender management and performance follow-up. Lead a structured team of intermediate managers and operational staff, fostering development and skill enhancement. Ensure process risk management, controls, and compliance while contributing to continuous improvement through automation and experience enhancement. Participate in cross-functional and international projects. Based in Villers-Cotterêts with hybrid remote work, this role offers strategic impact on client experience within a major financial services group undergoing transformation.