Chatbot Developer – Conversational AI
On-site · Hyattsville, Maryland, United States
Job Summary
Chatbot Developer – Conversational AI sought to lead end-to-end development of scalable chatbots, virtual assistants, and AI agents. Responsibilities include migrating architecture from Azure Bot Framework to Microsoft Foundry/Agents 365, building robust API integrations with MuleSoft (connecting to PeopleSoft and Salesforce), and managing omnichannel dialogue via Microsoft Dynamics Adaptive Cards and related systems. The role emphasizes blending classical NLU with Generative AI, orchestration of Azure OpenAI/GPT models, live chat/case management integrations, and performance optimization through conversation analytics. Strong focus on enterprise integration, API orchestration, and cross-functional collaboration with product, UX, and stakeholders. Candidate should have deep Microsoft stack experience, backend fundamentals, and experience with enterprise systems integration and conversation design for high-volume deployments.
Required Qualifications
- 3+ years of dedicated software development experience focusing on Conversational AI, NLP/NLU, or LLM agent development
- Proficiency with Azure Bot Framework SDK v4 (Waterfall Dialogs, custom middleware, state management) and knowledge of Copilot Studio / Agents 365
- Strong programming fundamentals in C#, .NET, and JavaScript; frontend basics (HTML/CSS) for web-chat styling and Adaptive Card rendering
- Experience with MuleSoft to integrate with legacy enterprise systems like PeopleSoft and CRM systems like Salesforce
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