Chat Support Specialist with English and Bulgarian language
On-siteVarna, Varna, Bulgaria
Varna, Varna, BulgariaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Respond to customer inquiries via chat, email, and phone while accurately documenting all interactions in the CRM system. Follow established communication procedures, guidelines, and policies to ensure professional service delivery. Escalate complex or sensitive cases to internal teams, keeping customers informed throughout the resolution process. Navigate multiple systems simultaneously with strong computer literacy and attention to detail. Requires native Bulgarian (C2) and good English (B2) skills, with a willingness to work shifts. Join our diverse team in Sofia, Varna, or Burgas, where ideas flow and teamwork thrives.
Required Qualifications
- Native knowledge of Bulgarian (C2)
- Good command of English (B2)
- Excellent written and verbal communication skills
- Strong computer literacy and the ability to navigate multiple systems and platforms with ease
- Strong attention to detail and the ability to follow processes and guidelines accurately
- Willingness to work on shifts
Desired Qualifications
- Previous experience in a customer support or customer-facing role
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.