Chat Support Specialist – Polish language
On-siteBelgrade, Central Serbia, Serbia
Belgrade, Central Serbia, SerbiaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Respond promptly and professionally to player inquiries via live chat, resolving issues related to accounts, deposits, and withdrawals. Ensure compliance with iGaming regulations and responsible gaming policies while maintaining accurate logs and following up on unresolved queries. Meet performance metrics including response time, resolution rate, and customer satisfaction. Requires good command of Polish and English (minimum B2), ability to work independently during night shifts, and familiarity with CRM platforms. Located in Belgrade, Serbia, with on-site work. Top tier training provided by industry leading experts.
Required Qualifications
- Good command of Polish language (minimum B2)
- Good command of English language (minimum B2)
- Ability to work independently, manage time effectively, and stay focused during night shifts
Desired Qualifications
- Previous experience in customer support, ideally within iGaming, is a strong plus
- Excellent typing, communication, and problem-solving skills
- Familiarity with CRM/chat platforms is a plus
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