Chat support specialist - German language
On-siteBelgrade, Central Serbia, Serbia
Belgrade, Central Serbia, SerbiaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Respond promptly and professionally to player inquiries via live chat, resolving issues related to accounts, deposits, and withdrawals. Maintain accurate logs and follow up on unresolved queries while ensuring compliance with iGaming regulations and responsible gaming policies. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. This role operates on a night shift (23:00–07:00) in Belgrade, Serbia, requiring a strong command of German and English.
Required Qualifications
- Good command of German language (minimum B2)
- Good command of English language (minimum B2)
- Ability to work independently, manage time effectively, and stay focused during night shifts
- Location: Belgrade, Serbia (On-site)
- Shift: Night Shift | 23:00–07:00
Desired Qualifications
- Previous experience in customer support, ideally within iGaming, is a strong plus
- Familiarity with CRM/chat platforms is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.