Chat Support Executive
$20,800,000–$41,600,000 year
On-siteZerakpur, Punjab, India
Job Summary
Respond to customer inquiries via live chat in a professional, friendly, and timely manner, resolving issues related to products, services, or account inquiries with effective solutions. Provide product recommendations, information, and assist with the ordering process while maintaining accurate records of customer interactions, feedback, and issues in the CRM system. Follow up with customers to ensure their issues have been resolved to their satisfaction, ensuring adherence to company guidelines, processes, and service level agreements. Handle multiple chats simultaneously while maintaining high-quality service standards and identifying opportunities to upsell or cross-sell products/services based on customer needs. Work collaboratively with other departments to resolve customer concerns and enhance the customer experience.
Required Qualifications
- Any graduate or above
- Excellent written communication skills (English)
- Strong problem-solving ability and attention to detail
- Ability to manage multiple chats effectively and efficiently
- Knowledge of basic computer applications and CRM tools
- Empathy
- Patience
- Attention to detail
- Ability to work in a fast-paced environment
Desired Qualifications
- Previous customer service experience, especially in a chat process
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.