Chat Support Agent
RemoteUnited States or Baton Rouge, Louisiana, United States
Job Summary
Respond to chat inquiries from students, parents, and faculty in a timely and professional manner while providing technical support for the online learning platform and troubleshooting issues. Assist with registration, enrollment, and administrative tasks as needed, maintaining high knowledge of school programs and policies. Document and track all interactions, collaborate with departments for a seamless experience, and provide feedback to improve the support process. This full-time role requires strong communication and technical skills to help the Episcopal School of Baton Rouge continue its tradition of excellence in education.
Required Qualifications
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication skills, both written and verbal
- Strong technical skills and ability to troubleshoot technical issues
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Passion for providing exceptional customer service and helping others
Desired Qualifications
- some college
- Familiarity with the Episcopal School of Baton Rouge and its programs
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