Chat & Community Support Specialist
$31,200–$43,680 year
On-site · Atlanta, Georgia, United States or Tampa, Florida, United States
Job Summary
Handle live chat inquiries on the NoGigiddy platform, monitor community spaces (Discord, Facebook Group), resolve common issues with accuracy and warmth, escalate complex issues with full documentation, contribute to the help center, flag trends in user issues to product/content teams, and maintain a consistent tone across support touchpoints. Prioritize fast, empathetic written communication and multi-tasking across multiple conversations; no degree required.
Required Qualifications
- No degree required
- Fast typing
- Excellent written communication
- Ability to handle multiple conversations simultaneously
- Patient with frustrated users
- Familiarity with support tools (Intercom, Zendesk, Crisp) is a plus
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