Chat & Community Support Specialist
$31,200–$43,680 year
Remote · New York City, New York, United States or Dallas, Texas, United States
Job Summary
Provide live chat and community support on NoGigiddy platform; respond to inquiries via live chat and monitor community spaces (Discord, Facebook Group, and social comments); resolve common issues with accuracy and warmth; escalate complex issues with full documentation; contribute to the help center; flag trends to product and content teams; maintain a consistent, empathetic tone across support touchpoints; leveraging familiarity with support tools to ensure SLA targets are met.
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