Chase Travel Digital Channels, Product Experience (Web & Mobile)
On-site · New York City, New York, United States
Job Summary
Chase Travel Digital Channels, Product Experience: lead the homepage product experience across web, mobile, and chat, owning strategy, personalization, content/modules, and experimentation to route customers into travel shopping flows. Drive monetization, content automation, and module optimization, partnering with Marketing, Chase Digital, Rewards, and other teams. Manage cross-team feeder alignment and an experimentation engine to improve engagement and conversion. Lead two high-performing direct reports, align on goals/OKRs, and ensure governance, trust, and performance. Requires a bachelor’s degree and 7+ years in product management, with deep experience in digital channels, travel/e-commerce/financial services, strong analytical skills, and excellent collaboration across global teams.
Required Qualifications
- Bachelor’s degree in Business, Marketing, Technology, or a related field
- Minimum of 7+ years of experience in product management, with a focus on digital channels and customer-facing products
- Proven track record of successfully launching and managing digital products in the travel, e-commerce, or financial services industries
- Attention to detail and ability to manage multiple tasks and priorities simultaneously
- Strong analytical skills with the ability to leverage data to drive decisions and product enhancements
- Exceptional communication and interpersonal skills, with a demonstrated ability to collaborate effectively across teams and levels
- Passion for travel and a deep understanding of the travel industry landscape and customer trends
- Flexibility to accommodate working with a global team across multiple time zones
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