Chase Home Lending Correspondent Client Relationship Manager
On-site · Washington, District of Columbia, United States
Job Summary
As the primary relationship owner for assigned correspondent clients (Independent Mortgage Bankers and Financial Institutions), you will prospect, own and grow strategic relationships, guide production growth, and oversee overall correspondent relationships. You will educate Production Leads on Chase products and processes, identify risks and coordinate resolution of risk events, and lead client-focused strategies leveraging the full suite of JPMorgan Chase products and services. You will participate in in-person client meetings and regional/national events, mentor junior team members, and develop actionable plans that align client objectives with Chase’s value proposition to drive cross-functional execution and superior client experience.
Required Qualifications
- Bachelor’s degree in Business, Finance or related field (or equivalent experience)
- 10+ years in mortgage/correspondent lending, capital markets, secondary marketing or client/account management
- Deep understanding of Business to Consumer/Correspondent channel, loan delivery, purchase processes and agency/investor requirements
- Working knowledge of operational policies and practices to effectively represent Chase processes
- Success in managing a portfolio of clients with measurable production growth
- Excellent communication and executive presentation skills
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