Chargeback Dispute Senior Specialist
HybridRzeszów, Subcarpathia, Poland
Job Summary
Handle chargeback cases for POS and eCommerce transactions, including managing BLIK-related inquiries and applying Visa/Mastercard regulations. Monitor and verify updates in Payment Scheme regulations to ensure proper implementation in daily operations. Prepare team statistics and reports, coordinate team activities during supervisor absence, and independently represent the team in internal and cross-functional meetings. Support the supervisor in ongoing operational tasks while training junior specialists and creating documentation. Participate in online training sessions organized by Payment Schemes and maintain knowledge of payment schemes.
Required Qualifications
- Minimum 4 years of experience in chargeback processes
- Completed Visa/Mastercard training in chargebacks
- Higher education (Bachelor's or Master's degree)
- Strong teamwork skills and ability to share knowledge
- High level of accuracy, responsibility, and ability to meet deadlines
- Analytical thinking and problem-solving skills
- Very good knowledge of Payment Scheme regulations (especially Visa and Mastercard)
- Proactive attitude and willingness to continuously develop skills
- English proficiency at a minimum B2 level and fluent Polish
Desired Qualifications
- Experience with eCommerce chargeback processing
- Knowledge of and experience working with Salesforce
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