Chargé de relation partenaires F/H
On-siteMarseille, Provence-Alpes-Côte d'Azur, France
Marseille, Provence-Alpes-Côte d'Azur, FranceOn-siteFull Time
Full Time
Job Summary
Onboard prospects through initial and continuous training, manage CRM leads via outbound calls, and reactivate client campaigns. Proactively identify client blockers, non-compliance, and inefficiencies to implement tailored solutions that improve service experience and retention. Handle inbound calls, particularly complaints, by providing clear, professional responses while monitoring satisfaction levels. Requires Bac+2 in client relations with three years of experience and knowledge of CEE schemes. Full benefits package includes 85% mutual aid coverage, meal vouchers, and one day of remote work weekly.
Required Qualifications
- Diplômé(e) d'un Bac+2 dans le domaine de la relation clients
- 3 ans minimum d'expérience dans le domaine de la relation client et du commerce
- Excellente capacité d'écoute et de communication
- Proactif(ve) et orienté(e) solutions
- À l'aise pour gérer toutes les situations clients (réclamations comprises)
Desired Qualifications
- Connaissance du dispositif des CEE
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