Chargé de Réclamations Clients et Médiation (F/H) - CDI

Analyze insurance claims and formalize responses across all company perimeters, assessing liability by identifying root causes. Process mediation inquiries with arbitration committee support and execute mediator decisions while implementing corrective actions. Handle GDPR data access requests within regulatory deadlines. Collaborate with internal operational services, legal, and technical teams, alongside external clients and brokers. This role sits within the Claims and Mediation pole of the Strategic Marketing & Customer Experience Direction at Abeille Assurances, a major French insurance group protecting over 3.1 million clients.