Chapter Lead Customer Journey Expert | Order Management & SWIFT @ING Hubs Romania
On-siteBucharest, București, Romania
Job Summary
Define detailed business requirements for Order Management and SWIFT payment products, ensuring global usage perspectives and proper documentation for development teams. Manage non-IT delivery aspects, including COPAFTJ assessments and decision-making for product/service introductions. Lead a team of 10-12 Customer Journey Experts, coaching members, conducting performance evaluations, and handling recruitment for technical and HR roles. Collaborate with Product Leads in Amsterdam, Risk, Compliance, and Legal stakeholders to ensure regulatory adherence and prioritize derived features. Drive continuous delivery culture, simplify processes, and coordinate risk activities for reusability across multiple services.
Required Qualifications
- Experience in guiding on and offshore teams
- Experience in Agile environments in a corporate set-up
- Experience in Payments Services like SEPA Direct Debits, SEPA Classic, SEPA Instant Payments and International Payments
- Bachelor / master's degree
- Excellent level of English
Desired Qualifications
- Experience in tooling like Azure (preffered)
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