Channel Partner Support Rep, Support II
On-siteMexico City, Mexico City, Mexico
EXPIREDMexico City, Mexico City, MexicoOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Provide a single point of contact for Zebra's partner community and sales team regarding PartnerConnect program inquiries, benefits, and administration. Resolve partner issues through phone, email, and chat while managing outbound calls and ensuring annual compliance. Handle deal registration, account maintenance, tool access requests, and troubleshooting Partner Gateway login issues. Process new partner applications, vetting, onboarding, account merges, and address changes. Actively participate in system testing and coordinate escalations for complex resolution.
Required Qualifications
- Experience handling inquiries and supporting training and access for partners on program tools
- Ability to manage outbound calls as needed
- Ability to ensure data and information accuracy for partners and distributors
- Ability to proactively engage partners to ensure annual compliance is completed
- Ability to work with partners to on- and off-board
- Ability to assist partners with a variety of tool access and navigation
- Ability to perform Deal Registration administration, vetting, processing, and issue troubleshooting/resolution
- Ability to influence Registration review and processing
- Ability to set up partner administrator accounts, handle tool access requests, perform partner account maintenance, and manage contact management
- Ability to troubleshoot and resolve Partner Gateway login issues experienced by partners
- Ability to perform new partner application vetting, processing, and onboarding
- Ability to resolve partner issues with tools and processes
- Ability to escalate partner issues as appropriate and coordinate resolution
- Ability to process account merges/acquisitions
- Ability to review accounts and understand the merge process
- Ability to initiate and process account merges as appropriate
- Ability to perform account cleanup/deduplication
- Ability to review and process company name and address changes
- Active participation in system testing
- Ability to manage and deliver ongoing program requirements
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