Channel Account Manager
$330,000–$350,000 year
On-siteCape Town, Western Cape, South Africa
Job Summary
Manage and enable the success of existing partners while growing adoption of the NMI product suite across North America. Serve as the primary point of contact for client inquiries, conduct regular satisfaction check-ins, and proactively anticipate needs to offer targeted solutions. Develop strategic account plans outlining objectives and collaborate with internal teams to identify growth opportunities and maximize revenue through upselling and cross-selling. Address client concerns promptly, escalate complex issues, and advocate for client priorities within the organization. Maintain accurate records of interactions and prepare regular reports on account activity and performance metrics. Work within a 45-hour week in the Cape Town office during US hours, with occasional travel and flexible scheduling.
Required Qualifications
- Attendance within the Cape Town office for US Working Hours
- Bachelor's Degree or demonstrated experience within a related field
- Proven experience in account management, sales, or customer service
- Excellent communication and interpersonal skills
- Strong negotiation and problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in CRM software and Microsoft Office Suite
- Results-driven with a focus on customer satisfaction and revenue growth
- Availability for occasional travel to meet with clients or attend industry events
- Willingness to work flexible hours to accommodate client needs or time zone differences
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