Change Manager
On-siteLondon, England, United Kingdom
Job Summary
Develop and own end-to-end change management plans for transformation initiatives, assessing scale and impact to define milestones and success measures. Conduct readiness assessments across global teams to identify risks and resistance, then act as the central coordinator for Operations to align stakeholders and remove adoption barriers. Partner with product and engineering teams to manage the transition of new platform capabilities into live production, ensuring operational readiness and coordinating go-live activities. Design and deliver training programmes to build internal capability, while executing targeted communication plans to keep all regions informed and engaged throughout the change lifecycle.
Required Qualifications
- Proven experience leading change management within complex transformation or change programmes
- Strong working knowledge of established change management methodologies (e.g. Prosci / ADKAR, Kotter, APMG Change Management)
- Track record of successfully supporting new products, systems, or ways of working into live operation and embedding adoption
- Experience designing and coordinating training, enablement, and communication activities
- Excellent stakeholder management and influencing skills, with the ability to engage effectively from front-line teams to senior leadership
- Comfortable operating across a global, matrixed organisation spanning multiple offices and time zones
- Strong planning and organisational skills, with the ability to manage multiple initiatives concurrently in a fast-paced, growth-oriented environment
- Able to work autonomously as an individual contributor
- Confident facilitator and communicator, both written and verbal
- Comfortable operating in ambiguity and adapting the approach as circumstances evolve
- Experience in financial services, fintech, SaaS, or data / technology-led businesses — ideally serving the investment management or buy-side industry
- Familiarity with enterprise data management, market and reference data, or investment data workflows
- Recognised change management certification (e.g. Prosci, APMG)
Desired Qualifications
- Experience supporting the adoption of data and AI capabilities within an organisation
- Familiarity with project and programme delivery frameworks (Agile, PRINCE2, MSP) and working alongside project / programme managers
- Experience with resource and capacity planning, and organisational design change
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