Change Manager - APAC
HybridSydney, New South Wales, Australia or Melbourne, Victoria, Australia
Job Summary
Translate the UK/global change strategy into practical APAC delivery activity for the Certinia PSA programme rollout. Localise change approaches by engaging regional stakeholders across Customer Office, services delivery, sales, finance, and support functions. Coordinate communications, support readiness activity, and help teams adopt new systems and processes successfully. Surface local risks early and ensure the right people are involved at the right time to prepare APAC teams for a successful go-live. Work effectively in a fast-paced programme environment with changing priorities while influencing busy stakeholders and managing resistance points.
Required Qualifications
- Proven experience delivering hands-on change management activity within technology, systems implementation or enterprise transformation environments.
- Experience translating a centrally defined or global change strategy into practical local delivery plans.
- Strong understanding of organisational change practices, including stakeholder engagement, communications, impact assessment, readiness and adoption.
- Ability to localise change activity for APAC teams while staying aligned to global programme direction.
- Experience supporting business readiness, go-live preparation and post-go-live adoption activity.
- Strong stakeholder management skills, with the ability to engage senior leaders, managers, SMEs and end users.
- Ability to influence busy stakeholders and keep teams engaged through a complex change journey.
- Strong written and verbal communication skills, with the ability to create clear, audience-appropriate materials.
- Experience identifying change risks, resistance points and local impacts, with practical mitigation plans.
- Strong planning and coordination capability across workshops, communications, training readiness and stakeholder activity.
- Ability to work effectively in a fast-paced programme environment with ambiguity and changing priorities.
- Experience working across multiple geographies or within a global transformation programme.
Desired Qualifications
- Experience supporting change on Certinia PSA, Salesforce or comparable enterprise SaaS implementations is highly regarded.
- Understanding of professional services operations, including project delivery, resource management, time capture and billing processes is beneficial.
- Relevant change management certification such as Prosci, APMG Change Management or equivalent is desirable.
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