Change Management - Process Improvement Associate II
On-siteColumbus, Ohio, United States
Job Summary
Manage small or moderately complex transformation projects and workstreams to drive stakeholder adoption of business improvement initiatives. Apply structured methodologies to lead change management activities, partner with project teams to develop frameworks, and consult on functional strategic development efforts. Conduct impact analyses, assess change readiness, and identify people-focused risk mitigation tactics while utilizing storytelling skills to communicate complex process concepts to diverse audiences. Maintain and report KPIs for change initiatives, leveraging AI tools to optimize operational efficiency and craft engaging narratives. Support the design and delivery of change communications for the Marketing organization, fostering cross-functional collaboration to implement process improvements that align with customer needs.
Required Qualifications
- Project management/people-focused change management experience
- Proven executive-level communication skills
- Demonstrated ability in leading and supporting end-to-end transformation initiatives of various sizes and complexity
- Demonstrated problem-solving skills, including the ability to define problems and identify and prioritize key issues
- Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery
- Experienced in creating presentations, both written and verbal, tailored for all audiences
Desired Qualifications
- Prosci or other change management certification
- Utilize systems thinking to analyze complex processes and identify areas for optimization and integration
- Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction
- Foster cross-functional collaboration to identify and implement process improvement opportunities across departments
- Implement automation to streamline workflows and reduce manual effort, increasing overall productivity
- Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change
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