Chain Operations - Floorcare
HybridAuckland, Auckland, New Zealand
Job Summary
Manage Floorcare orders from receipt through to delivery, ensuring accurate processing and timely fulfilment. Monitor inventory levels and stock availability, proactively communicating updates to internal teams and retail partners. Respond to customer, retailer, and internal enquiries regarding orders, stock, warranties, returns, and product information. Support Key Account Managers through product training, merchandising activities, store visits, and customer events. Monitor the Miele webstore, promotional pricing, and product information to ensure accuracy across all customer touchpoints. Produce reporting and maintain inventory records to support effective supply chain and business decision-making. Identify opportunities to improve processes, inventory management, and the overall customer experience.
Required Qualifications
- Strong customer service skills with a genuine passion for delivering exceptional customer experiences
- Excellent organisational skills with the ability to manage multiple priorities and deadlines
- High attention to detail and accuracy when processing orders and managing inventory
- Strong communication and relationship-building skills with the ability to work collaboratively across multiple teams
- Intermediate Microsoft Office skills
- Confidence learning new systems
Desired Qualifications
- Experience in supply chain, logistics, inventory management or sales operations
- Experience supporting retail partners or account management teams
- Experience delivering product training or merchandising activities
- Experience with ERP or inventory management systems
- Interest in premium consumer products or retail
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