Certified Pharmacy Technician
On-siteBirmingham, Alabama, United States
Birmingham, Alabama, United StatesOn-siteFull TimeLicense Or CertificationMedium
Full TimeLicense Or CertificationMedium
Job Summary
Execute specialty pharmacy workflow by accurately entering, billing, counting, and selling prescriptions while managing priority fills and print queues. Obtain financial assistance, file retroactive claims, and maintain A/R balances through patient communication. Complete prior authorizations via CoverMyMeds, triage scheduled fills, and resolve physician or patient inquiries and grievances. Maintain pharmacy inventory, monitor temperatures, disinfect equipment, and participate in monthly team meetings. Work independently to ensure compliance, patient safety, and timely medication therapy delivery.
Required Qualifications
- Active Pharmacy Technician license issued by Alabama Board of Pharmacy
- PTCB certification within 6 months of hire
- No discipline on license or certification
- Attendance at any CPU's required to maintain license/certification
- 2 years prior experience in a retail or hospital pharmacy
- Ability to steward prescriptions through the dispensing cycle while maintaining proper communication with all involved parties, internal and external to UCA
- Advanced reasoning and critical thinking skills
- Computer Literacy – 40 words per minute at 95% accuracy
- Ability to work independently and within a team
- Proficiency in use of pharmacy dispensing software(PioneerRx), electronic health record(AllScripts), supporting applications(Delivery App, CoverMyMeds, UPS WorldShip, Endicia, AssistPoint, Providerflow, Nextiva) and Microsoft applications(Outlook, Teams, Excel, etc.)
- Ability to maintain confidentiality, including strict adherence to HIPAA and UCA Guidelines
- Professionalism in all aspects of role including but not limited to appearance, communication, and timeliness
- Must be able to identify what needs to be done
- Take initiative
- Appropriately prioritize competing tasks
- Must occasionally lift and/or move more than 45 pounds
Desired Qualifications
- Partnership with lead pharmacy technician is expected if deficiencies in other team members performance are observed
- Exhibit excellent customer service in every patient interaction, with attention to both verbal and nonverbal communication
- Greet all patients entering the pharmacy promptly with intent to help and a positive attitude
- Perform tasks at all pharmacy workflow stations in accordance with expectations outlined in pharmacy procedures including but not limited to priority fill, print que, fill, point of sale, delivery, and shipping
- Maintain temperatures in the pharmacy between 69-78 degrees
- Retrieve and save electronic temperature logs every 90 days
- Maintain pharmacy inventory by establishing par levels, cycle counting, ordering medications and supplies, verifying and documenting receipt, and checking for and removing expired medications
- Receive inbound and make outbound calls
- Monitor incoming emails and answer, forward, or follow up as required
- Complete prior authorizations using CoverMyMeds and document outcomes in pharmacy system
- Triage scheduled prescriptions fills and contact patients to determine preferred dispensing method
- Read, understand, and complete related actions prompted by automated pharmacy reports
- Communicate selected prior authorization criteria, medication benefit coverage, and formulary alternatives to physicians and other staff
- Research, resolve, and document physician or patient inquiries and grievances and provide verbal or written results to prescriber, patient, and/or management
- Actively participate in monthly pharmacy team meetings
- Complete action items and accomplish goals set forth by pharmacy leadership
- Perform other administrative duties as required
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