Certification Compliance Program Manager
$122,700–$149,900 year
RemoteUnited States
Job Summary
Manage PMI's Quality Management System (QMS) and related policies, procedures, records, and controls to ensure they support certification programs and align with ISO 9001 and ANSI/ISO/IEC 17024 standards. Partner with Certification, Exam Integrity, Legal, Privacy, and external vendors to drive policy governance, audit readiness, process improvement, and corrective action management. Interpret standards and audit findings to translate them into clear procedures, develop controlled documentation, and synthesize data into actionable insights for executive reporting. Ensure the QMS is effectively maintained, consistently implemented, and aligned with applicable quality and personnel certification standards.
Required Qualifications
- Bachelors degree in a related discipline
- 10-12 years of experience in compliance, quality management, certification operations, accreditation, audit management, risk management, or a related field
- Demonstrated experience managing or supporting a Quality Management System, including document control, process governance, corrective action management, internal audits, and management review activities
- Strong ability to interpret standards, policies, audit findings, and operational requirements and translate them into clear, practical procedures and implementation plans
- Excellent communication, facilitation, prioritization, and cross-functional collaboration skills, with the ability to influence stakeholders without direct authority
- Strong data literacy and analytical skills, with the ability to synthesize audit evidence, process data, findings, and risks into actionable insights and executive-ready reporting
- Experience developing policies, SOPs, process maps, compliance matrices, training materials, and other controlled documentation
- Ability to manage multiple concurrent priorities, anticipate risks to scope, schedule, and quality, and drive work to completion in a dynamic environment
- High attention to detail and sound judgment when handling sensitive, confidential, or audit-relevant information
- Ability to use Microsoft Office products and related collaboration tools proficiently while working remotely in a dynamic environment
- Commitment to professional development and continuous improvement
- Ability to travel domestically and internationally as needed; limited travel anticipated
Desired Qualifications
- Working knowledge of ISO 9001 & ANSI/ISO/IEC 17024 preferred
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