Centre Manager (Remote) for Write Edge SG
$156,000–$208,000 year
RemoteSingapore
Job Summary
Oversee the operations and performance of the Online arm in Singapore, ensuring a strong, consistent experience for students and parents. Manage branch activities including teaching team deployment, timetabling, relief teaching, and student safety. Handle staff complaints, registration, withdrawal matters, and enquiries while training new staff in customer support and ground operations. Organize online open houses on weekends and ensure smooth running of online classes on Zoom, including onboarding and technical troubleshooting. Address incoming phone, WhatsApp, and email enquiries, proactively building relationships with students and parents through online platforms. Execute strategies to expand the Online arm and grow student enrolment numbers by coordinating with internal stakeholders to optimize timetables. Identify opportunities for process improvement and implement strategies targeting customer support and operations. Collaborate within cross-functional teams to ensure a seamless customer experience.
Required Qualifications
- Have at least 2-3 years of relevant working experience
- Exhibit leadership qualities
- Able to multi-task and adapt to a fast-paced and changing work environment, resilient under pressure
- A great problem-solver with quick reactions and is meticulous with details
- Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency
- An accountable and responsible team-player, takes initiative and able to work with minimal supervision
- Able to portray oneself as an extension of the company - an English and Writing specialist through one's attire and speech professionally
- Proficient in Google Suite, Microsoft Office and technology in general
- 4 weekdays and 1 weekend / 3 weekdays and 2 weekends
- Weekdays: 1pm - 10pm
- Weekend: 830am - 630pm
- Working days will be fixed, assigned at the point of offer based on candidates' experience and company needs
Desired Qualifications
- Knowledge of and experience with Google Classroom, and Zoom would be an advantage
- Have some project management experience, will be an advantage
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