Centralized Success Specialist
$65,000–$67,995 year
On-site · Highlands Ranch, Colorado, United States
Job Summary
A customer-service driven role focused on driving leasing activity, renewals, and application processing for a portfolio of apartment communities. Responsibilities include outbound outreach to prospective renters and current residents, communicating lease terms and renewal conditions, coordinating with on-site property management, preparing move-in paperwork, maintaining accurate records in Funnel CRM, and ensuring timely application decisions in compliance with laws and company policies. The position emphasizes relationship-building, proactive communication, occupancy goals, and collaboration across centralized and on-site teams, with data-driven performance monitoring and adherence to Fair Housing regulations. The role requires a Bachelor’s degree (or equivalent experience), at least two years of customer service experience, and a valid driver’s license.},
Required Qualifications
- Bachelor’s Degree or equivalent combination of education and experience required.
- Minimum of two years’ experience with demonstrated customer service experience is required.
- On-site Property Management experience is a plus.
- Must have and maintain a valid driver’s license unless otherwise noted.
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