Centralized Referral Coordinator
$35,360–$39,520 year
On-siteJacksonville, Florida, United States
Job Summary
Verify insurance benefits, obtain authorizations, and coordinate referrals for outpatient clinics before services are rendered. Utilize online payer portals to confirm eligibility, communicate status updates to assigned clinics, and create new patient accounts. Monitor work queues to maintain productivity standards while responding to inquiries regarding insurance requirements and care coordination. Assist with inbound and outbound customer service calls and identify insurance trends to communicate findings to leadership. Complete accurate verifications and manage multiple priorities in a fast-paced healthcare environment.
Required Qualifications
- High school diploma
- Two years of medical office experience
- Strong organizational skills
- Communication skills
- Customer service skills
- Ability to manage multiple priorities
- Attention to detail
- Proficiency with computer systems
- Proficiency with insurance verification tools
- Proficiency with general office technology
- Ability to work effectively in a fast-paced healthcare environment
Desired Qualifications
- High school diploma preferred
- Two years of medical office experience preferred
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