Centralized Merchant Consultant
$54,226–$81,723 year
On-siteRichmond, Virginia, United States
Job Summary
Consult with small business clients to understand priorities and provide payment processing solutions via phone-based channels, leveraging consultative sales processes to drive revenue goals. Identify opportunities through inbound and self-scheduled outbound calling, determine prospect sources, and develop a pipeline for sales opportunities. Collaborate with internal partners to determine payment processing needs, maintain accurate records, and adhere to Service Level Agreements while balancing operational excellence and risk management. This role requires 2 to 4+ years of sales experience and technical expertise in merchant payment processing solutions. The position is based in Richmond, VA, with a 40-hour weekly schedule in the 1st shift.
Required Qualifications
- Customer focus
- Relationship building
- Oral and written communication
- Time management
- Consultative sales
- Pipeline management
- Problem solving
- Teamwork
- Presentation skills
- Telephone sales
- Referral sales
- 2 to 4+ years of sales experience
- Technical expertise
- Highly motivated to succeed in a performance driven environment
- Awareness of merchant payment processing solutions
- Awareness of pricing
- Awareness of software
- Awareness of gateways
- Awareness of security
- Ability to leverage consultative sales processes
- Ability to drive toward sales and revenue goals
- Ability to balance operational excellence, risk management, and client experience expectations
- Ability to adhere to schedule managed by the workforce management team
- Ability to collaborate with internal partners and clients
- Ability to identify opportunities proactively
- Ability to develop a pipeline for sales opportunities
- Ability to determine prospect external sources
- Ability to adapt to an ever changing payment processing environment
- Ability to maintain accurate records
- Ability to adhere to Service Level Agreements
- High School Diploma / GED / Secondary School or equivalent
Desired Qualifications
- Business acumen
- Industry knowledge in healthcare
- Industry knowledge in retail
- Industry knowledge in restaurant
- Industry knowledge in business to business
- Industry knowledge in ISV
- Knowledge of Merchant products and solutions
- Multi-lingual ability
- Learning agility
- CRM (Client Relationship Management System) Skills
- Client Experience
- Branding
- Client Solutions
- Advisory
- Client Focus
- Payment Processing
- Pipeline Management
- Consulting
- Credit Documentation
- Oral Communications
- Referral Management
- Written Communications
- Financial Analysis
- Interpret Relevant Laws, Rules, and Regulations
- Issue Management
- Prospecting
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