Centralized Lending Specialist (Mortgage Loan Officer) - Bilingual Spanish Team - Plano, TX
On-sitePlano, Texas, United States
Job Summary
Centralized Lending Specialist (Mortgage Loan Officer) role at Bank of America in Plano, TX focuses on guiding clients through mortgage financing options via inbound/outbound calls, assisting with mortgage applications, collecting loan documentation, and maintaining client communication throughout the loan process. Requires bilingual Spanish, a customer-service orientation, ability to assess client needs, knowledge of mortgage products (Conventional, Jumbo, Government; FHA/HUD familiarity), and compliance with SAFE Act requirements. Candidates should demonstrate strong sales capability, relationship-building, proficiency with lending platforms, and the ability to manage multiple tasks in a fast-paced environment, including weekend/extended hours as needed.
Required Qualifications
- 1+ year sales and/or mortgage experience
- Bilingual – Spanish
- Strong relationship-deepening and client care mentality
- Ability to learn platform systems and utilize them effectively
- Excellent customer service and communication skills (written and oral)
- Ability to handle multiple tasks and work under pressure
- Willingness to work weekends and/or extended hours as needed
- High School Diploma / GED / Secondary School or equivalent
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