Centralized Business Office Manager - Healthcare
RemoteUnited States
Job Summary
Conduct billing and collections operations across multiple facilities, ensuring compliance and efficiency for all payer types. Monitor accounts receivable for payer and operational issues, independently resolving concerns by collaborating with CBO leaders, facility staff, and executive leadership. Participate in hiring, supervision, and evaluation of assigned staff while managing scheduling to maintain productivity levels. Provide professional and technical support to staff, addressing inquiries from insurance carriers, family members, and patients regarding account balance concerns. Assist in the Provider Enrollment, Re-enrollment, and Credentialing process, and support the A/R Month End close process. This role supports Summit Healthcare Mgmt's mission to serve Veterans with specialized programming at treatment centers across the country.
Required Qualifications
- High school diploma or GED
- Three or more years of progressive experience in healthcare revenue cycle management
- Strong focus on accounts receivable and collections
- Demonstrated experience leading or supervising collections teams
- Staff development
- Performance management
- Workflow optimization
- Proven track record of reducing AR days
- Improving cash collections
- Resolving aged and complex accounts
- In-depth knowledge of payer contracts
- Denial management
- Underpayment recovery
- Appeals processes
- Hands-on experience with insurance follow-up
- Patient balance collections
- Coordination of benefits
- Strong analytical skills
- Experience using AR reporting
- Dashboards
- KPIs
- Experience working collaboratively with billing teams
- Cash posting teams
- Coding teams
- Compliance teams
- Two or more years of supervision/management experience in healthcare setting
Desired Qualifications
- Proficiency with practice management systems
- EHR systems
- Advanced Excel
- Reporting tools
- Healthcare setting
- Behavioral health experience
- Hospital experience
- Multi-specialty practices experience
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