Centralist (control room operator)

Monitor and process incoming alarms, emails, and phone calls using multiple systems and workstations. Evaluate reports against established action protocols and prioritize tasks to ensure accurate A-to-Z handling. Answer client inquiries professionally while adhering to identification procedures. Support installers by entering technical data for new system connections and exchanging correct information. Maintain up-to-date knowledge of relevant skills and follow camera observer training where required. Handle irregular 24/7 shifts with stress resilience and decisive prioritization.