Centralised Operations Manager (Maternity Cover)
$70,000–$75,000 year
HybridCanary Wharf, England, United Kingdom
Job Summary
Provide strategic leadership and line management to the FM Helpdesk Manager and CAFM Systems Administrator, establishing departmental priorities and performance standards. Define service standards, operational policies, and business continuity arrangements to ensure consistent, customer-focused, and compliant delivery across the organisation. Oversee the administration and continuous improvement of CAFM platforms, ensuring data governance, information security, and regulatory compliance. Lead the development and standardisation of building management processes, with a focus on Planned Preventative Maintenance and reactive service delivery. Monitor audit findings, manage budgets, and report on KPI frameworks to support informed decision-making and business planning.
Required Qualifications
- A collaborative and leader with excellent interpersonal, listening and communication skills
- Able to build trusted relationships, influence and negotiate effectively
- Mediate between differing stakeholder requirements
- Foster a supportive, professional and customer-focused culture
- Proven experience leading operational, systems, governance or support functions within Facilities Management, Property Management, Building Services or a related environment
- Experience in leading and developing managers and specialist teams
- Driving performance, accountability, change and continuous improvement
- Significant experience of CAFM systems governance, administration and strategic development
- Strong understanding of data governance, information security, compliance requirements and the management of operational and asset-related information
- Experience developing, implementing and standardising operational processes, procedures and governance frameworks to improve consistency, efficiency and service delivery
- Strong knowledge of Planned Preventative Maintenance (PPM), reactive maintenance service delivery, engineering resource management and statutory compliance requirements
- Demonstrable experience managing audits, quality management systems, regulatory compliance programmes and ISO standards within a Facilities Management, Building Management or Engineering environment
- Strong understanding of Health & Safety legislation and compliance frameworks
- Experience collaborating with operational and technical stakeholders to deliver compliant business processes
- Excellent analytical, reporting and problem-solving skills
- Experience using performance data, KPIs and business intelligence to drive decision-making and service improvement
- Strong stakeholder management, communication and influencing skills
- Ability to build effective relationships and engage confidently at all levels of the organisation
- Proven experience managing budgets, financial performance, expenditure and service charge allocations within a multi-stakeholder environment
- Highly proficient in Microsoft Office applications, particularly Excel, PowerPoint and Word
- Experience of Power BI, Concept Evolution, SFG20, Yardi or similar CAFM and reporting systems
Desired Qualifications
- Experience of Power BI, Concept Evolution, SFG20, Yardi or similar CAFM and reporting systems would be advantageous
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