Central Talent & Capacity Resource Manager Advisory

Job Summary

Required Qualifications

• •at least five years' relevant experience in resource management
• •ideally within a professional services environment and Advisory or Consultancy Services
• •proven ability to work with stakeholders at all levels
• •drive resource strategy for your business unit
• •manage both reactive and proactive resourcing
• •manage budgets
• •lead and develop people
• •excellent communication skills
• •ability to challenge and lead difficult conversations
• •ability to work to deadlines, SLAs without compromising integrity and accuracy of data
• •experience of using a resource management system to manage resourcing effectively across the business
• •experience of managing multiple tasks and processes in a fast-paced, high-volume environment
• •ability to work with, collaborate with and challenge stakeholders at all levels of the business, from trainees to senior leadership, on a day-to-day basis
• •ability to engage with and work collaboratively with other customer service lead teams such as IS, Training and Development, Recruitment and Finance
• •proven ability to work with stakeholders at all levels
• •drive resource strategy for your business unit
• •manage both reactive and proactive resourcing
• •manage budgets
• •lead and develop people
• •excellent analytical and communication skills
• •experience of using a resource management system to manage resourcing effectively across the business
• •Provide MI insights (leveraging AI tools) and deliver meaningful data to our stakeholders to support them in making data driven decisions while supporting your strategic direction
• •Build strong working relationships with engagement partners and directors to manage resourcing risk on key client accounts
• •Have people management responsibility, coaching and developing junior team members and sharing knowledge of best resourcing practice and efficient ways of working
• •Balance business utilisation needs with the development, wellbeing and career progression of the people you resource
• •Demonstrate excellent analytical and communication skills
• •You will have a positive attitude and able to use your own initiative to drive continuous improvements of processes and resourcing principles
• •You will lead with a solution driven mindset and be proactive in your approach
• •You will have a proven track record of working as a team and on your own
• •You will have excellent communication skills, developed through regular interaction with senior management and key business stakeholders with the ability to challenge and lead difficult conversations
• •You'll have the ability to work to deadlines, SLAs without compromising integrity and accuracy of data
• •Responsible for managing the deployment of specialists locally and across business streams
• •Strives to maximise utilisation and optimise employment spend nationally
• •Manages the optimisation of supply and demand across geographies, reporting regularly to management
• •Manages budgets for the business unit, balancing cost efficiency with service delivery
• •Manages and develops team members, providing coaching and feedback to build resourcing capability
• •Provides clarity and challenge around resource allocation, escalating to senior leadership only where required
• •Works effectively with a range of stakeholders across the business and work in an operational and strategic capacity
• •Takes ownership and responsibility of data accuracy
• •Experience of working with AI tools to enhance data, user experience and insight
• •Carries out a range of administrative and MI reporting tasks to support the team

Desired Qualifications

• •ideally within a professional services environment and Advisory or Consultancy Services in particular