Central Scheduler

Central Scheduler provides a positive first impression by greeting patients and callers, directs calls to appropriate departments, and schedules patient appointments per PMG protocols. Responsibilities include accurately entering new and updated patient information in the Athena EMR, obtaining insurance details, collecting payment information, and communicating PMG’s payment at the time-of-service policy. The role requires directing clinical calls to the Medical Assistant or appropriate providers, maintaining patient confidentiality and HIPAA compliance, and guiding patients to the patient portal for forms. Proficient use of Microsoft Outlook/Word/Excel and systems such as Availity and Athena is needed, along with strong communication and data-entry skills. The ideal candidate will handle scheduling with accuracy, manage appointment times, and cancel/reschedule as needed while maintaining a courteous, professional demeanor in a business environment.