Central Scheduler II
On-siteChesapeake, Virginia, United States
Job Summary
Respond to phone calls and faxes regarding scheduling and registration of outpatient diagnostic testing and surgery procedures. Interview patients to collect demographic information, advise them on testing preparation per protocol, and interpret physician orders into the appropriate software system. Coordinate multiple tests with ancillary departments, ensure compliance with government regulations and HIPAA, and explain ABN requirements to customers. Maintain a 96% or greater accuracy rate while meeting annual productivity metrics and departmental goals. Adhere to confidentiality policies and participate in service recovery activities to ensure seamless patient experiences.
Required Qualifications
- High school diploma or equivalent
- 3+ years' experience as an Administrative Assistant, Medical Secretary, or Scheduler
- Strong working knowledge of medical terminology and ancillary testing
- Strong computer skills in a Windows PC environment
- Ability to operate/utilize fax machine, copy machines, scanner, and Windows-based computer functions
- Demonstrate knowledge of ICD coding requirements
- Demonstrate proper use of appropriate software for medical necessity checking
- Ability to explain ABN/Letter of Understanding to customers
- Have a basic understanding of various insurances and their requirements
- Ability to stay abreast of changes in insurance requirements
- Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate
- Understand and use the department computer system in an effective and proficient manner
- Adhere to CRMC's confidentiality policy for all information related to patients, family and friends, hospital employees, physicians, and clients
- Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
- HFMA, NAHAM, or AAHAM certification (required to be obtained within 24 months of employment)
Desired Qualifications
- Associates degree or enrollment in a healthcare program, i.e. Health Information Technology, Medical Assistant, etc.
- Experience in an acute care setting
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