Central Control Management - Controls Room L1 Business Analysis - Associate
On-siteHouston, Texas, United States
Job Summary
Report on key performance indicators, oversee monitoring across SLAs and incidents, and analyze user data to identify trends and recommend solutions. Lead triage meetings to review application defects and plan production releases while communicating detailed updates to senior stakeholders and technology partners. Partner with Product Owners to recommend enhancements and collaborate with Data Quality teams to ensure accurate, consistent application data. Create user and application reporting using visualization tools like Tableau and document support issues to maintain the knowledge bank. Engage users to gather feedback on business processes and application usage.
Required Qualifications
- 2 years reporting experience required using data analytics and business intelligence tools such as Tableau/Alteryx/Cognos
- Excel proficiency (Pivots, V-Lookups, and Formulas)
- Experience with Tableau or other BI dashboard tools
- General knowledge of ETL processes
- Experience in an Application Support/Client Service or Business Analyst/Product Owner role performing issue analysis and understanding monitoring requirements
- Strong control background, process improvement and project management experience
- Self-starter, critical thinker who can prioritize multiple initiatives
- Excellent written and verbal communication and strong communication skills, including oral, written and presentation
- Problem solving skills with AI tools
Desired Qualifications
- Intermediate knowledge of one or more relevant programming languages and tools is a plus (e.g., Python, R, Perl, SQL, Alteryx, IDQ)
- Strong working knowledge of Agile methodology and product delivery
- Strong customer service and support focus with a desire to deliver a high-quality service
- Self-motivated and highly professional with ability to lead and take ownership and responsibility
- Ability to multi-task, work under pressure and to tight deadlines
- Experience with AI or LLM tools in a support, or other, environment
- Experience with ticketing and triage/defect management highly preferred
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