Center Sales Director, Downtown Chicago

Lead daily operations of a European Wax Center location by driving team performance, financial results, and guest experience. Hire, train, and retain high-performing associates while conducting regular coaching and performance evaluations. Ensure consistent delivery of exceptional service, handle escalated guest issues, and model service excellence for the front desk team. Drive retail sales, Wax Passes, and service bookings while monitoring KPIs and executing local marketing strategies. Create associate schedules, manage labor budgets, and oversee timekeeping, payroll, and deposits. Maintain a clean, safe environment, ensure safety protocol adherence, and audit inventory and payment processes. Full-time with evening and weekend flexibility; requires 3+ years in sales leadership and ability to lift 25 lbs.